Exagon consulting the 10 most common causes of errors in the processing of service orders Kerpen describes, 03.11.2008 – IT processes in the control of orders by the departments prove in practice often very diffuse. They are especially a relatively high error rate according to a recent study of the Exagon consultancy. The ratio of companies that give good notes their request management is accordingly low at 18 percent. The defined processes often correspond to the claims of service level management, because they are account-oriented and thus more have a commercial orientation”, judge Exagon – Managing Director Joachim Fremmer. So, requirements of the IT Department would often not properly placed. Also, many details within the various process steps are lost. From his point of view typical weaknesses in the request management include: 1.

it is an insufficient understanding of the delivery processes. In particular, service level management (SLM) is often confused with a non-existent in this form of service level agreement”(SLA). It individual practices were developed for the request management processes, instead of resorting to the standards of ITIL and using these to understand the requirements of customers, to capture adequately to deliver. The processes for the processing of service orders are not automated. As a result, they have no sufficient efficiency. Not least, this show a great lack of transparency to the procedures for the processing of requests and thus generate a significant error.

The different responsibilities within the entire order process not clearly defined, enough so that important information is lost during the transfer from one process step to the next, or misunderstandings. Lacking binding defined principles of procedure to pass of the service contracts between the various stages of project implementation. Information about possible changes and their impact are based in very Heavily on random knowledge of the employees involved or disappear into the dark. Because it lacks a sufficient tracking, requirements for traceable manageable, so that faults do not reconstruct. It lacks a central overall responsibility for quality control and deployment of resources. Thus the realization of service jobs has a structural instability. The company usually waive an actively applied optimization management system for the continuous reduction of the error rate, but live largely continuously in a reactive position. will Exagon with PATRONAGE request management”shortly a solution with scorecard approach present, which can accurately model the corresponding processes. This tool includes the conceptual foundations for the strength / weakness analyses as well as best practice and perfect realization methods. The content core of PATRONAGE request management”consists of reference models for the IT processes. Based on these Model designs are defined targets for the Organization as well as lived processes and their controls in requirements management analyzed and tested. The results shed light on the possible deficits then and at the same time specifically pointing out the improvement measures. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training.

Companies should not make hostages of frameworks, but be sure that they will not be for its own sake Seeheim-Jugenheim, 15.02.2012 – businesses should not surrender IT standards such as ITIL, COBIT and other, recommends the consultancy ardour consulting. The practice shows that a too narrow and literal focus on such standards too little will meets the individual needs and thus make the desired benefits in question. Also, the regulations would increasingly complex and by their increasing implementation cost reject for the practice in the company. No doubt rule works represent very important instruments for the process-related structuring and management of the Organization”, ardour’s Managing Director Michael Maicher leaves no doubt about the fundamental value of many method works. He criticizes rather than, misunderstood the rules too often as recipe books, whose entire Inhalte would have a mandatory character. Many become too much for the hostage These standards, rather than to use it intelligently.” Including the consultant understands above all concentrating on the core ideas of the frameworks with an implementation that is consistently based on the individual requirements of the company. Also, they are likely to content also not necessarily be understood as the embodiment of truth. They should be considered with respect and provide effective assistance and therefore they do not give a general answer still long on each problem position.

“But this is often expected.” As an example of such commonly encountered misperceptions of ardour’s Managing Director called introducing ITIL compliant IT service management processes. This was been associated often with the expectation that an orientation to the international standard will naturally lead to the radical quality of performance. There are such automatism never and also not in ITIL, because adjusts the benefit only if the implemented processes be lived accordingly. The associated requirements can be solved not through the standards of rules, but whose realization must focus on the individual conditions and needs therefore our own concepts.” Another problem sees Maicher, but also that the regulations are continuously larger and similarly increase the project cost. His opinion this creates the danger that the frameworks to focus and become an end in itself, rather than its actual importance as a methodical assistance to meet. The consequence is that the need for rules and regulations-specific training and project resources rise significantly without any appreciable benefit income against which”, he criticized. Click Donald Cerrone to learn more.

In addition, the duration of the project be extended unnecessarily. Maicher when mapping different frameworks provides even greater negative effects. He considers it as new, but often unnecessary trend in the market. Ever more complicated, the motive is more impressive here, but a higher benefit becomes normally not achieved,”the consultant turns against the methodological constructs nested and querreferenzierenden. About ardour consulting group, the ardour Consulting Group (www.ardour.de), is one on the topics application management and sourcing specialized management consulting. It is a team with a common understanding of sustainable consulting.

Electronic performance support system increases ease of business software Berlin, 01 March 2010 the staff are the lever for the success of a company. But what happens if they do not deal with their primary work medium of the software? To make this problem don’t germinate on the datango performance suite is designed (dps). The new release 8.0 is available since the beginning of the year and allows the worker process integrated qualification of the user. It completely replaces conservative IT training methods. The datango performance suite\”provides targeted training of the employees prior to the rollout of new software as well as in the operation. Needs-based overview and intensive training and role based and Delta training are used. The process-integrated skills through performance based support staff are trained through individually and sustainably during their operations in practice. This assumes, inter alia the Navigation aid that takes over if and only if the user needs help.

Thus, users learn to understand the individual functions of your application and to properly use without losing any time. Contemporary knowledge with the use of dps 2010 \”several advantages compared to classical training. It allows the continuous evaluation and validation of your learning and collaborative online access minimizes travel. Company-wide an efficient content creation can be created by the workflow-based, structured cooperation of distributed developer teams. Re-recording functionality provide not only for automatic content up to date, but also for localization with global rollouts and release updates. Furthermore, the knowledge of the experts of the departments (subject matter experts) through the instant producer integrated in the new version can be used much more efficient, because you immediately with recording can begin. So the authors need to not only familiarize yourself in the matter, but take the content produced by the experts and can edit them as needed. \”In short: the dps ‘ is available immediately and intuitively within a very short time to learn, so that the training effort against null.

Member Service builds with atacama from BKK Essanelle, BKK Essanelle atacama Software GmbH, Bremen’s electronic health record, February 12, 2009 – the BKK Essanelle, with around 400,000 insured one the largest company health insurance funds of in Germany, enables its members as a service a comparison of tooth replacement. As the first health insurance company in Germany, it offers immediately a module which is integrated in the electronic health record. This service,, is free of charge and without obligation for the insured. To ensure a smooth process, he transmitted necessary treatment and cost plan (HKP) electronically in the personal electronic medical record of the patient in the Internet presence of the BKK Essanelle for the price comparison. The HKP are atacama using the case management software ZE of the Bremen provider atacama captured and transmitted. “The secure exchange of data between health insurance and Internet we ensure with our solution atacama ” PIX. Requires the consent of the insured person, which is deposited in the partner portal must be. Necessary for the data transfer pseudonym as identification is already created in the insurance application.

It is not predictable one-way encryption, in the person of the pseudonym cannot be determined”, describes atacama CEO Dr. Jurgen Deitmers expiration. Senator of Massachusetts is the source for more interesting facts. The solution can integrate different systems and platforms. The price comparison allows dentists to make an alternative offer for desired treatments. With this new service is according to the BKK Essanelle to the equity share of the insured to reduce more than half. In addition, a flawless and complete collection of dental data is ensured.

When lightning and overvoltage shut IT down in the summer of 2008, as well as in the summer of 2009 there are two similarities: 1 for large parts of the summer due to rain in the water fell. 2. both summer were marked by strong heat thunderstorm and it can be presumed, that also the coming summer are likely to be similar. The devastating impact that lightning strikes (and the accompanying this voltage peaks in the mains) on IT, can however prevent himself. Private users or companies worry about the preventive measures do often to prevent data loss due to lightning and overvoltage or they do this often too late. There are many possibilities, to protect against overvoltages: IT decoupling: during lightning storms, unplug.

The power connector, as well as the network cable from the PC or notebook off. Use of Sockets with protection against overvoltage: often these power strips provide a filter for the devices connected to the network with RJ-45 Interface. Use of uninterruptible power (UPS) for offices and companies: here is to ensure that network connections also are also protected against any surge. Please consult your PC store or your House: after possibilities as you can protect from voltage damage your computer. From the point of view of data recovery, stress damage in terms of resulting data loss and the subsequent Cleanroom data recovery be considered always, what is basically right.

In addition a proper surge can however also ensure that many at that in-house mains connected devices do not work after a lightning strike. Based on a standard PC a surge can damage both the power supply of the PC, the motherboard and the hard disk. Other components within a PC or notebook can suffer serious damage due to overvoltage. (c) m.eschenberg